Western Continuing Studies

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Professional Certificate in Conflict Management

2 Courses Required: View Course Selections


conflict management

Promote healing and solve problems rather than imposing solutions.

This certificate offers proven techniques and strategies to identify needs and interests, and yield solutions. Choose from a broad range of conflict management courses that enable you to develop in-depth understanding and skills applicable in virtually any situation. Help your employees, coworkers or clients resolve their differences through mutual agreement, in a timely and confidential manner.

Depending on your learning or career objectives, you may choose either a mediation or a negotiation stream.


Designed for

Leaders, managers, and career-motivated individuals who wish to add this unique and valuable skill set to their repertoire.


Professional Associations

The program is recognized by the ADR Institute of Ontario



EquivalencyCourse Equivalency

A maximum of 35 hours of courses completed at another institute may be accepted towards course requirements.


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Course Selection

Course Course # Delivery Options Prereqs Availability
Required Courses:
  Collaborative Conflict Resolution ADRN6201 Workshop N Available
  ADR: Theoretical Perspectives ADRN6281 Online Y Available
Elective Courses  Choose 112 hours from a variety of conflict management electives tailored to your specific needs and interests.:
  Communicating in Conflict ADRN6202 Workshop N Available
  Negotiation Skills and Processes ADRN6203 Workshop Y Available
  Mediation Skills and Processes ADRN6204 Workshop Y Available
  Non-Neutral Mediation ADRN6205 Y Not Currently Available
  Facilitation Processes: Building Consensus and Creating Engagement ADRN6206 Workshop N Available
  Shifting From Positions to Interests ADRN6207 Workshop Y Available
  Resolving Workplace Conflict ADRN6210 Y Not Currently Available
  Asserting Yourself Under Pressure ADRN6212 N Not Currently Available
  Developing Your Emotional Intelligence ADRN6213 Workshop N Available