Western Continuing Studies

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Professional Certificate in Conflict Management

2 Courses Required: View Course Selections


Conflict management helps parties resolve their differences without resorting to a more confrontational adjudicative process. Based on mutual agreement, Conflict Management is timely and confidential. It promotes healing, as the needs, interests and solutions are identified. Conflict Management is designed to yield solutions that are adapted to the particular circumstances of individual cases and focuses on solving problems rather than imposing solutions. Since 1987, Continuing Studies at Western has delivered leading edge training in conflict management skills. Using proven techniques and strategies, we offer a broad range of conflict management courses that enable you to develop in-depth understanding and skills applicable in virtually any situation.


Who is this program for?

Leaders and managers

For 20 years, leaders from a variety of business types and industries have attended our courses. This includes human resource professionals, line supervisors, team leaders, teachers, trainers, counsellors, lawyers and anyone interested in adding this unique and valuable skill set to their current roles.

Career-motivated individuals

Conflicts and disputes arise in all industries. You might be a young professional looking for a leg-up on the competition, or maybe you’re a seasoned veteran seeking to take your career to a new level. Skills in conflict management can complement any career focus and give you a marketable advantage over others seeking the same advancement.


How the program works

Our instructors are expert and experienced mediators, facilitators and negotiators. More importantly, they know how to share their knowledge and expertise in ways that will allow you to build your own knowledge, understanding, skills and confidence. Our skill-building curriculum is designed to enable you to learn and understand the theory and concepts of conflict management, and then apply them in increasingly complex scenarios and simulations. Real world applications and examples enable you to use the skills and knowledge from our program in virtually any situation in which you want to achieve a win-win solution.



Our small class sizes provide countless opportunities to interact and network with classmates, and to share and learn from each other’s experiences. There are numerous opportunities built into the curriculum for you to practise and apply the concepts and techniques. Individual coaching and feedback enable you to develop your skills and confidence in conflict management.



Program Requirement

To be awarded the Professional Certificate in Conflict Management, you must successfully complete two required courses and a total of at least 112 hours of instruction from our selection of additional conflict management courses. Successful completion of a course is achieved by attending 100% of instructional hours.


Courses may be taken individually or in combination to meet the requirements of our Professional Certificate in Conflict Management. Depending on your learning or career objectives, you may choose either a mediation or a negotiation stream. The program is recognized by the ADR Institute of Ontario.


Certificate Completion

Track your progress in the program. Have your courses automatically applied towards your professional certificate program.



Application for Course Substitution

A maximum of 35 hours of courses completed somewhere other than Western Continuing Studies may be accepted towards advanced or optional course requirements for the Professional Certificate in Conflict Management.




Request Information

Web form: Program Inquiry

Email: cstudies@uwo.ca

Phone: 519.661.3658


Course Selection

Course Course # Delivery Options Prereqs Availability
Required Courses:
  Collaborative Conflict Resolution ADRN6201 Workshop N Available
  ADR: Theoretical Perspectives ADRN6281 Online Y Available
Elective CoursesChoose courses to total at least 112 hours of instruction:
  Communicating in Conflict ADRN6202 Workshop N Available
  Negotiation Skills and Processes ADRN6203 Workshop Y Available
  Mediation Skills and Processes ADRN6204 Workshop Y Available
  Non-Neutral Mediation ADRN6205 Workshop Y Available
  Facilitation Processes: Building Consensus and Creating Engagement ADRN6206 Workshop N Available
  Shifting From Positions to Interests ADRN6207 Workshop Y Available
  Resolving Workplace Conflict ADRN6210 Y Not Currently Available
  Asserting Yourself Under Pressure ADRN6212 N Not Currently Available
  Developing Your Emotional Intelligence ADRN6213 Workshop N Available