Conflict in the workplace can result in reduced performance, morale, and productivity.
Knowing how to resolve conflict at work is the key to a harmonious and productive professional environment. Conflict management helps parties respond in creative and positive ways while resolving their differences without resorting to a more confrontational adjudicative process. It looks at needs, interests and solutions and can promote healing. It is voluntary, timely, confidential, and based on mutual agreement. It is designed to yield solutions that are adapted to the particular circumstances of individual cases and focuses on solving problems rather than imposing solutions.
Since 1987, Continuing Studies has delivered leading-edge training in conflict management skills. Using proven techniques and strategies, we offer a broad range of conflict management courses that enable you to develop indepth understanding and skills applicable in virtually any situation.
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