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Collaborative Conflict Resolution


Two Day Workshop


This course introduces collaborative approaches to resolving conflict, as well as interest-based problem solving. You will explore methods of conflict resolution and identify which approaches are appropriate in various situations. Practice opportunities are built into the course to enable you to develop your understanding and skills in communication and intervention techniques common to both mediation and negotiation. A special focus of this course is learning the ‘secrets’ of keeping the discussions productive and avoiding impasses that could stall or end the process.

What You Will Learn

At the completion of this course students will be able to:

  • Appreciate the advantages of collaborative conflict resolution compared to rights based and power based approaches
  • Analyze their current conflict handling habits, recognize the five conflict handling modes and choose the mode to fit the situation, using the Thomas Kilmann Conflict Handling Mode Instrument. This includes understanding that Collaboration is not appropriate in every situation.
  • Improve results and relationships by applying an interest-based approach to conflict, including articulating their own interests and drawing out others’ interests through questioning skills.
  • Appreciate the importance of satisfying others’ procedural and psychological interests to achieve engagement in discussions and acceptance of outcomes
  • Use the Circle of Conflict analysis tool to minimize frustration and wasted effort so that they can focus their time, attention and the discussion on segments of the Circle that yield results
  • Draw out the best in others in conflict situations:
    • by learning to shift their own perspectives on the conflict or the other person so as to enhance their non-verbal-communication
    • by listening actively, so as to cool others’ emotion and enhance others’ receptiveness to their point of view
    • by using assertiveness skills so as to create a positive or neutral response to their input
  • Apply the skills and concepts learned in this course to a conflict in their own life

What to Expect

This is an interactive course, which includes lectures, group exercises, role-play and discussion.


To complete this course, active participation is required and participants must attend 100% of this course.


This course contains similar content to LEAD6253 The Leader's Role in Resolving Conflict.

There are no pre-requisites required. Please come to this course prepared to share your experiences, opinions and perspectives with the class.


"The instructor was one of the best I have ever had. You could tell that she knew what she was talking about and had a great deal of experience with the course subject. There were many different learning activities used to help us learn the material and kept us interested throughout the whole course.  I would seek to take courses that were taught by this instructor in the future."


"This course was invaluable to me. I took this course as the gateway to the certificate but really found this course helped me personally, in a profound way."


"Extremely valuable content for both my work and personal life."


"Should be on everyone's list of courses to complete. So applicable and eye opening."

Registration Options

Select the format, then click course code/date to view details and to register.

ADRN6201 - 029 Mar 30 - Mar 31, 2016 Available

Day Date Time Location
Wed, Thu   Mar 30 to Mar 31, 2016 9:00AM to 4:00PM Downtown Campus, Citi Plaza, 124

Course Materials

Materials and handouts will be provided in class.

Attendance Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Western Employees

This course is pre-approved for Reimbursed tuition for eligible Western employees.

Janine Higgins

Course Fee $565.00 ?

Potential Discount(s): Citi Plaza , Tech Alliance , Western Alumni , Pillar , CIM , Amway