Understand collaborative methods for resolving conflict and solving interest-based problems. Identify which approaches are appropriate in various situations. Learn the “secrets” of keeping discussions productive and avoiding impasses that could stall or end the communication process.
- The advantages of collaborative conflict resolution
- How to improve results and relationships by applying an interest-based approach
- The Circle of Conflict analysis tool
- Drawing out the best in others in conflict situations
This course contains similar content to LEAD6253 The Leader's Role in Resolving Conflict.