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Collaborative Conflict Resolution

ADRN6201

Two Day Workshop


Description

This course introduces collaborative approaches to resolving conflict, as well as interest-based problem solving. You will explore methods of conflict resolution and identify which approaches are appropriate in various situations. Practice opportunities are built into the course to enable you to develop your understanding and skills in communication and intervention techniques common to both mediation and negotiation. A special focus of this course is learning the ‘secrets’ of keeping the discussions productive and avoiding impasses that could stall or end the process.

What You Will Learn

At the completion of this course students will be able to:

  • Appreciate the advantages of collaborative conflict resolution compared to rights based and power based approaches
  • Analyze their current conflict handling habits, recognize the five conflict handling modes and choose the mode to fit the situation, using the Thomas Kilmann Conflict Handling Mode Instrument. This includes understanding that Collaboration is not appropriate in every situation.
  • Improve results and relationships by applying an interest-based approach to conflict, including articulating their own interests and drawing out others’ interests through questioning skills.
  • Appreciate the importance of satisfying others’ procedural and psychological interests to achieve engagement in discussions and acceptance of outcomes
  • Use the Circle of Conflict analysis tool to minimize frustration and wasted effort so that they can focus their time, attention and the discussion on segments of the Circle that yield results
  • Draw out the best in others in conflict situations:
    • by learning to shift their own perspectives on the conflict or the other person so as to enhance their non-verbal-communication
    • by listening actively, so as to cool others’ emotion and enhance others’ receptiveness to their point of view
    • by using assertiveness skills so as to create a positive or neutral response to their input
  • Apply the skills and concepts learned in this course to a conflict in their own life

What to Expect

This is an interactive course, which includes lectures, group exercises, role-play and discussion.

To complete this course, active participation is required and participants must attend 100% of this course.

This course contains similar content to LEAD6253 The Leader's Role in Resolving Conflict.

Prerequisites

There are no pre-requisites required. Please come to this course prepared to share your experiences, opinions and perspectives with the class.



Registration Options

Select the format, then click course code/date to view details and to register.

ADRN6201 - 020 Aug 20 - Aug 21, 2014 Enrollment Closed

Day Date Time Location
Wed, Thu   Aug 20 to Aug 21, 2014 9:00AM to 4:00PM Downtown Campus, Citi Plaza, 124

Course Materials

Materials and handouts will be provided in class.

Attendance Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Western Employees

This course is pre-approved for Reimbursed tuition for eligible Western employees. 

Instructors:
Janine Higgins

Fee(s):
Course Fee $565.00 ?

Potential Discount(s): Citi Plaza , Western Alumni , Tech Alliance , CIM

ADRN6201 - 021 Sep 11 - Sep 12, 2014 Enrollment Closed

Day Date Time Location
Thu, Fri   Sep 11 to Sep 12, 2014 9:00AM to 4:00PM Downtown Campus, Citi Plaza, 124

Course Materials

Materials and handouts will be provided in class.

Attendance Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Western Employees

This course is pre-approved for Reimbursed tuition for eligible Western employees. 

Instructors:
Janine Higgins

Fee(s):
Course Fee $565.00 ?

Potential Discount(s): Citi Plaza , Western Alumni , Tech Alliance , CIM

ADRN6201 - 022 Jan 08 - Jan 09, 2015 Wait List

Day Date Time Location
Thu, Fri   Jan 08 to Jan 09, 2015 9:00AM to 4:00PM Downtown Campus, Citi Plaza, 124

Course Materials

Materials and handouts will be provided in class.

Attendance Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Western Employees

This course is pre-approved for Reimbursed tuition for eligible Western employees. 

Instructors:
Janine Higgins

Fee(s):
Course Fee $565.00 ?

Potential Discount(s): Citi Plaza , Western Alumni , Tech Alliance , CIM

ADRN6201 - 023 Mar 12 - Mar 13, 2015 Available

Day Date Time Location
Thu, Fri   Mar 12 to Mar 13, 2015 9:00AM to 4:00PM Downtown Campus, Citi Plaza, 124

Course Materials

Materials and handouts will be provided in class.

Attendance Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Western Employees

This course is pre-approved for Reimbursed tuition for eligible Western employees. 

Instructors:
Janine Higgins

Fee(s):
Course Fee $565.00 ?

Potential Discount(s): Citi Plaza , Western Alumni , Tech Alliance , CIM