Western Continuing Studies

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Non-Neutral Mediation




Learn skills and processes to assist in the resolution of conflict within your own organization(s). Discover how and when to assert your own interests and those of the organization, while at the same time drawing out interests from the other participants in conflict, thus facilitating ‘buy-in’ to the solution.


  • Structuring a non-neutral mediation
  • How to honour and manage emotion
  • Eliciting information and interests from all parties
  • Communication skills, including probing, reframing, immediacy, confrontation and refocusing

Registration Options

Select the format, then click course code/date to view details and to register.

ADRN6205 - 009 Nov 09 - Nov 11, 2016 Available

Day Date Time Location
Wed, Thu, Fri   Nov 09 to Nov 11, 2016 9:00AM to 4:00PM Downtown Campus, Citi Plaza, 125

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.


No textbook required. All materials and handouts are provided.

Janine Higgins

Course Fee $755.00 ?
Western Employee $755.00 ?

Potential Discount(s): Citi Plaza , Western Alumni , Pillar , Amway , Great West Life , Goodlife Reward Members