Western Continuing Studies

return to search results

Non-Neutral Mediation

ADRN6205

Workshop


Description

Participants will learn skills and processes to assist in the resolution of conflict within their own organizations - how and when to assert their own interests and those of the organization while at the same time drawing out interests and options from the other participants in conflict, thus facilitating ‘buy-in’ to the solution. The program follows the mediation model, removing references to the neutrality of the mediator and also draws on elements of the negotiation model.

What You Will Learn

At the completion of this course students will be able to:

  • Apply and reinforce the communication skills learned in Collaborative Conflict Resolution to facilitating resolution of conflict in workplace, organizational and family settings in which they have some stake
  • Learn and apply additional communication skills including probing, reframing, immediacy, confrontation and refocusing
  • Recognize key success factors in mediation including:
    • Shifting focus away from History, Personality and Values to Information, Interests and Structure
    • Eliciting Information and Interests from the parties
    • Including Independent Standards in the discussions
    • Helping participants understand the consequences of not resolving the conflict (BATNA)
    • Generating Multiple Options
  • Structure a non-neutral mediation including inviting the parties and using a four-stage model
  • Understand how to honour and manage emotion
  • Consider the benefits and risks of having individual conversations with the parties
  • Explore difficult situations and consider how to handle them
  • Apply the skills and concepts learned in this course to real and fictional situations through practice mediations with coaching from the instructor and knowledgeable coaches

What to Expect

This is an interactive course, which includes lectures, group exercises, role-play and discussion.

To complete this course, active participation is required and participants must attend 100% of this course.



Registration Options

Select the format, then click course code/date to view details and to register.

ADRN6205 - 007 Nov 05 - Nov 07, 2014 Available

Day Date Time Location
Wed, Thu, Fri   Nov 05 to Nov 07, 2014 9:00AM to 4:00PM Downtown Campus, Citi Plaza, 124

Course Materials

Materials and handouts will be provided in class.

Attendance Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Western Employees

This course is pre-approved for Reimbursed tuition for eligible Western employees.

Instructors:
Janine Higgins

Fee(s):
Course Fee $755.00 ?

Potential Discount(s): Citi Plaza , Western Alumni , CIM