In both mediation and negotiation, shifting the discussion from positions to interests is a secret to success. It is also one of the most difficult skills to master. This course will discuss techniques to accomplish this shift and how to differentiate between interests and issues. Participants will also explore the subtleties of conflict resolution: how to name interests in a way that is both accurate and helpful to problem-solving and the depth of discussion required.
At the completion of this course students will be able to:
- Appreciate why people take positions and the various ways in which positions are expressed
- Consider how to name interests in a way that facilitates problem-solving
- Refine the communication skills learned in Collaborative Conflict Resolution that facilitate the shift from positions to interests and add to their ‘toolbox’
- Apply the skills and concepts learned in this course to real and fictional situations through practice negotiations or mediations with coaching from the instructor and knowledgeable coaches
This is an interactive course, which includes lectures, group exercises, role-play and discussion.
To complete this course, active participation is required and participants must attend 100% of this course.