You will apply your mediation and/or negotiation skills to a wide variety of employment situations in developing strategies for applying dispute resolution concepts in the workplace. This course is of particular benefit to managers, human resource professionals, union representatives, mediators, and others who are called on to resolve employer-employee or inter-departmental disputes.
At the completion of this course students will be able to:
- Manage conflict and issues that could give rise to conflict in a constructive way so as to enhance employee engagement and reduce the possibility of a dispute
- Deliver ‘bad news’ and address problematic behaviour in the workplace
- Consider the implications of Bill 168 and the Ontario Human Rights Code to a workplace, from the point of view of someone within the workplace and from the point of view of a third party intervenor
- Consider the implications of progressive discipline up to and including termination, from the point of view of someone within the workplace and from the point of view of a third party intervenor
- Conduct an investigation within a workplace
- Apply the skills and concepts learned in this course to real and fictional situations through practice negotiations, non-neutral and neutral mediations with coaching from the instructor and knowledgeable coaches
This is an interactive course, which includes lectures, group exercises, role play and discussion.
To complete this course, active participation is required and participants must attend 100% of this course.