Western Continuing Studies

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Resolving Workplace Conflict

ADRN6210

Workshop


Description

You will apply your mediation and/or negotiation skills to a wide variety of employment situations in developing strategies for applying dispute resolution concepts in the workplace. This course is of particular benefit to managers, human resource professionals, union representatives, mediators, and others who are called on to resolve employer-employee or inter-departmental disputes.

What You Will Learn

At the completion of this course students will be able to:

  • Manage conflict and issues that could give rise to conflict in a constructive way so as to enhance employee engagement and reduce the possibility of a dispute
  • Deliver ‘bad news’ and address problematic behaviour in the workplace
  • Consider the implications of Bill 168 and the Ontario Human Rights Code to a workplace, from the point of view of someone within the workplace and from the point of view of a third party intervenor
  • Consider the implications of progressive discipline up to and including termination, from the point of view of someone within the workplace and from the point of view of a third party intervenor
  • Conduct an investigation within a workplace
  • Apply the skills and concepts learned in this course to real and fictional situations through practice negotiations, non-neutral and neutral mediations with coaching from the instructor and knowledgeable coaches

What to Expect

This is an interactive course, which includes lectures, group exercises, role play and discussion.

To complete this course, active participation is required and participants must attend 100% of this course.



Registration Options

Select the format, then click course code/date to view details and to register.

ADRN6210 - 005 Jun 10 - Jun 12, 2015 Available

Day Date Time Location
Wed, Thu, Fri   Jun 10 to Jun 12, 2015 9:00AM to 4:00PM Downtown Campus, Citi Plaza, 124

Course Materials

Materials and handouts will be provided in class.

Attendance Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Western Employees

This course is pre-approved for Reimbursed tuition for eligible Western employees.

Instructors:
Janine Higgins

Fee(s):
Course Fee $755.00 ?

Potential Discount(s): Citi Plaza , Western Alumni , CIM