Western Continuing Studies

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Resolving Workplace Conflict



You will apply your mediation and/or negotiation skills to a wide variety of employment situations in developing strategies for applying dispute resolution concepts in the workplace. This course is of particular benefit to managers, human resource professionals, union representatives, mediators, and others who are called on to resolve employer-employee or inter-departmental disputes.

What You Will Learn

At the completion of this course students will be able to:

  • Consider how dignity violations are at the root of many workplace conflicts
  • Become familiar with micro-inequities and how to address them
  • Using Ken Blanchard's Whale Done approach, enhance employee engagement, promote positive behaviours and correct errors, by developing trust, catching people doing things right and redirecting when things go wrong.
  • Manage conflict and issues that could give rise to conflict in a constructive way so as to enhance employee engagement and reduce the possibility of a dispute
  • Deliver 'bad news' and address problematic behaviour in the workplace
  • Consider the implications of progressive discipline up to and including termination, from the point of view of someone within the workplace and from the point of view of a third party intervenor  
  • Understand the rights-based context relating to workplace disputes to assist in understanding one's own BATNA and the BATNA of others
  • Refresh and enhance mediation and negotiation skills such as reframing, "I" statements and caucus through practice exercises
  • Apply the skills and concepts learned in this course to real and fictional situations through practice negotiations, non-neutral and neutral mediations with coaching from the instructor and knowledgeable coaches

What to Expect

This is an interactive course, which includes lectures, group exercises, role play and discussion.


To complete this course, active participation is required and participants must attend 100% of this course.


This course is currently not open for registration. If you would like to be notified when registration begins, simply complete our Course Inquiry and watch your inbox for details.