Western Continuing Studies

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Resolving Workplace Conflict

ADRN6210


Description

conflict in the workplace

Apply mediation and/or negotiation skills to a wide variety of employment situations. Develop strategies for applying dispute resolution concepts in the workplace.

Topics

  • Dignity violations: the root of many workplace conflicts
  • Micro-inequities and how to address them
  • Ken Blanchard’s Whale Done approach
  • How to deliver ‘bad news’ and address problematic behaviour
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