Emotional Intelligence (EQ) plays a critical role in the overall quality of our personal and professional lives. Emotional Intelligence is a set of skills and attitudes that help you recognize, understand and choose how you think, feel, and act. In this course you will learn how improving your own EQ will help you to effectively manage conflict, deal with stress and relate to others.
The class address the topics of emotion and the brain, emotional awareness and expression, emotional regulation, assertiveness, empathy, relationship-building, decision-making, and stress management. There will also be more introspective topics such as independence, problem solving, impulse control, optimism, flexibility, social responsibility, self-actualization and reality-testing.
At the completion of this course students will be able to:
- Understand how emotional intelligence contributes to success in life and at work
- Learn the structure and processes of our brain relating to emotions and appreciate the control that thought has on regulation of emotion
- Develop an emotional vocabulary, consider the value of emotional expression
- Appreciate empathy’s role in building relationships
- Recognize the three principles of assertiveness
- Using ‘I’ statements, communicate with firmness and clarity while remaining respectful, take your rightful space in the conversation, but leave space for the other person.
- Using the focused conversation structure, develop clear thinking practices that acknowledge the value of emotion but ensure we move beyond emotion to analysis. Apply this structure to group discussion where strong emotion is involved.
- Enhance their self-understanding
- Work in a small online groups to consider ways to improve on key elements and report on their personal improvement exercises
- Integrate and practice the skills of the course through reflection and practice exercises
This is an interactive course, which includes lectures, group exercises, role-play and discussion.
To complete this course, active participation is required and participants must attend 100% of this course.
Please come to this course prepared to share your experiences, opinions and perspectives with the class.