Emotional Intelligence (EQ) plays a critical role in the overall quality of our personal and professional lives. Emotional Intelligence is a set of skills and attitudes that help you recognize, understand and choose how you think, feel, and act. In this course you will learn how improving your own EQ will help you to effectively manage conflict, deal with stress and relate to others.
The class address the topics of emotion and the brain, emotional awareness and expression, emotional regulation, assertiveness, empathy, relationship-building, decision-making, and stress management. There will also be more introspective topics such as independence, problem solving, impulse control, optimism, flexibility, social responsibility, self-actualization and reality-testing.
At the completion of this course students will be able to:
- Understand and improve your emotional intelligence skills
- Through an understanding of your brain, learn to take charge of your thoughts so they regulate emotion and reduce stress
- Enhance your recognition of the range of emotions including the emotions that underlie anger and tears
- Consider strategies to regulate emotion
- Appreciate the value, to yourself and others, of expressing emotion
- Develop social intelligence by supporting the dignity of others
- Overcome the ten temptations that violate our own dignity and the dignity of others
- Consider the elements and benefits of mutually satisfying interpersonal relationships and connection to the greater good
- Using ‘I’ statements and other assertiveness tools, communicate with firmness and clarity while remaining respectful. Take your rightful space in the conversation, but leave space for the other person.
- Consider workplace behaviours that do or don’t foster good relationships and a positive environment.
- Identify strategies and processes to become more productive at work, be more objective and make better decisions
This is an interactive course, which includes lectures, group exercises, role-play and discussion.
To complete this course, active participation is required and participants must attend 100% of this course.
Please come to this course prepared to share your experiences, opinions and perspectives with the class.