Starting in November

 

Starting in November

Fall's not over yet — We've still got a whole month of courses and workshops starting up in November and into December. If you didn't get a chance to head back to school in September or October, or maybe you did and want to keep learning, we've got you covered! 

Explore the options below in subjects ranging from Problem-Solving, Coaching and Mentoring, to Editing and Crisis Communications. 

 


Business Analysis

Business Analysis: Planning and Open Communication

Gain foundational knowledge and practical tools and techniques used by business analysts to identify, analyze and design business analysis processes.

Thursday and Friday, in-class workshop at Citi Plaza
Nov 19, 20, 26 and 27
9:00am - 5:00pm

 

 

Communications

Editing Workshop: Achieving Accuracy and Professionalism

Using a hands-on approach with real-world examples, discover the four Cs of editing – correct, clear, concise and consistent.

Friday, in-class workshop at Citi Plaza
Nov 23 and 30
9:00am - 4:00pm

 

Crisis Communications

Discover how you can protect and maintain the reputation and image of your organization during a sudden emergency or ongoing issue.

Monday and Tuesday, in-class workshop at Citi Plaza
Dec 3 & 4
9:00am - 4:00pm

 


Conflict Management

Facilitation Processes: Building Consensus and Creating Engagement

Learn three facilitation processes for improving the effectiveness of group communication: the cards workshop method, flipchart workshop method and focused conversation method.

Wednesday, Thursday and Friday, in-class workshop at Citi Plaza
Nov 5 - 7
9:00am - 5:00pm

 

Non-Neutral Mediation

Discover how and when to assert your own interests and those of the organization, while at the same time drawing out interests from the other participants in conflict, thus facilitating ‘buy-in’ to the solution.

Wednesday, Thursday and Friday, in-class workshop at Citi Plaza
Nov 26 - 28
9:00am - 4:00pm

 

Communicating in Conflict

Develop skills in how to listen actively, how to clearly state your own needs without shaming or blaming, how to reframe negative remarks to create common ground, and how to re-focus an interaction when tangents are introduced.

Monday and Tuesday, in-class workshop at Citi Plaza
Dec 10 & 11
9:00am - 4:00pm

 

 

Leadership

Emotional Intelligence

Discover how to inspire, motivate and demonstrate sensitivity to others. Explore the crucial roles that self-awareness and awareness of emotions play in effective leadership and how to lead from both the heart and the mind.

Thursday and Friday, in-class workshop at Citi Plaza
Nov 15 to Nov 16
9:00am - 4:00pm

 

Problem-Solving, Decision-Making and Creativity

Inspire others to develop and exercise innovation and creativity in problem-solving: an essential skill in today’s fast-paced and complex world.

Thursday and Friday, in-class workshop at Citi Plaza
Nov 26 and 27
9:00am - 4:00pm

 

Leading Difficult Conversations

Having difficult conversations is part of every leadership position. Learn to approach the toughest conversations with confidence by developing skills to move past emotion and deliver your message clearly and positively.

Wednesday and Thursday, in-class workshop at Citi Plaza
Nov 21 and 22
9:00am - 4:00pm

 

Learning and Development

Needs Assessment

Become acquainted with the Needs Assessment: the crucial first step on the path to customizing learning solutions, designing instruction and putting the learner at the centre of learning.

Two days in-class at Citi Plaza and three weeks online
Nov 12 and 30, 9:00am - 4:00pm
Nov 12 to 30, online

 

Not-for-Profit Management

Effective Boards

Explore the complex set of relationships between an organization, its board of directors, management, and diverse stakeholders.

Thursday and Friday, in-class workshop at Citi Plaza
Nov 1 and 2
9:00am - 4:00pm

 

Project Management

PMP Exam Preparation

Prepare to write the PMP® (Project Management Professional) exam and further your knowledge of project management best practices.

Two Fridays and three Saturdays, in-class workshop at Citi Plaza
Nov 17, 23, 24, 30 and Dec 1
9:00am - 5:00pm

 

 

Spark Sessions

Handling Resistance

Use neuroscience research to reduce conflict and enhance your effectiveness when conflict is unavoidable.

Wednesday, half-day workshop in class at Citi Plaza
Nov 14
9:00am - 12:00pm

 

The Power of Strategic Questions

Learn how using strategic questions can help you influence others, improve your decision making skills and help you turn challenges in to successes.

Wednesday, half-day workshop in class at Citi Plaza
Dec 5
9:00am - 12:00pm

 

Writing

Introduction to Poetry

Explore your imagination through the language of poetry. Build and use a toolbox of poetic forms, definitions, techniques, devices and terms. 

Wednesday evenings, in class at Citi Plaza
Nov 7 - Dec 12
6:30pm - 9:30pm