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Lead through Conflict - NEW for Western Employees


Posted: March 1, 2019

By: Nicole Laidler


Janine Higgins wants to change the way you think about conflict. As a chartered mediator, former corporate commercial lawyer, and experienced training facilitator, she’s been helping individuals and organizations manage conflict for more than 20 years.

“Conflict is totally normal,” says Higgins, who also serves as principal instructor of the Professional Certificate in Conflict Management program at Western Continuing Studies.

This spring, Higgins will help even more leaders harness the power of conflict when Western Continuing Studies launches Leading through Conflict – a six-day workshop program open to employees of Western University.

Most people do their best to avoid conflict, even though it may be a daily occurrence in the workplace. When left unchecked, it can damage relationships, kill momentum, and undermine the performance of any team. But ignoring conflict can be equally destructive.  

“Unexpressed conflict can lead to an element of dysfunction. It creates negative undercurrents, stress, and subtle resentments within a team,” says Higgins. “It can really stifle creativity.”

Conflict doesn’t have to become toxic. When managed properly, it can become a source of strength.



Leading through Conflict - NOW ON CAMPUS


Western Continuing Studies is excited to offer their Leading Through Conflict certificate program on Western's main campus for Western employees!

The new Leading through Conflict program gives employees of Western University a chance to develop strategies to lead difficult conversations, address team tension, resolve conflict and more.

The program is offered in a workshop setting, which encourages plenty of discussion and active learning and is ideal for leaders, managers, human resources professionals and other career-motivated individuals.

“Students will learn how to give feedback in a way that is effective, how to structure a difficult conversation in a way that engages people, how to say no without harming relationships, and how to overcome negative history and move forward,” says Higgins. “My hope is that people leave with new skills that can be implemented immediately.”




Check out Janine's Tips to help you lead through conflict


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