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difficult conversations

Effective, appropriate, and open communication are essential for successful, high-functioning workplace environments.  Learn powerful tools and techniques to help you deliver ‘bad news’, raise issues, handle confrontation and address problematic behaviour in the workplace. Increase your skills and confidence to effectively manage conflict in a constructive way.

Topics

  • Introduction to the Circle of Conflict analysis tool
  • Managing conflict and confrontation
  • Creating positive working relationships
  • Giving constructive feedback using the Whale Done approach

 

At your organization

Spark Sessions can be customized and delivered at your workplace, or a location of your choice. To learn more about these programs and inquire about pricing, please contact corporatelearning@uwo.ca.

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Register - Select a section to enroll in

Type
In class
Days
W
Time
9:00AM to 12:00PM
Dates
Jan 22, 2020
Schedule
Total Hours
3.0
Format
Instructors

What to Expect

This is an interactive, skills-focused, results-driven workshop. Come prepared to share your experiences, opinions and perspectives with the class.  

Completion Requirements

Students must attend 100% of this workshop.

Required