difficult conversations

Effective, appropriate, and open communication are essential for successful, high-functioning workplace environments.  Learn powerful tools and techniques to help you deliver ‘bad news’, raise issues, handle confrontation and address problematic behaviour in the workplace. Increase your skills and confidence to effectively manage conflict in a constructive way.


  • Introduction to the Circle of Conflict analysis tool
  • Managing conflict and confrontation
  • Creating positive working relationships
  • Giving constructive feedback using the Whale Done approach


At your organization

Spark Sessions can be customized and delivered at your workplace, or a location of your choice. To learn more about these programs and inquire about pricing, please contact corporatelearning@uwo.ca.


Thank you for your interest in this course.

This course is currently not available for registration. If you would like to be notified when registration opens, simply click Request Information and watch your inbox for details.