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Understand collaborative methods for resolving conflict and solving interest-based problems. Identify which approaches are appropriate in various situations. Learn the “secrets” of keeping discussions productive and avoiding impasses that could stall or end the communication process.

Topics

  • The advantages of collaborative conflict resolution
  • How to improve results and relationships by applying an interest-based approach
  • The Circle of Conflict analysis tool
  • Drawing out the best in others in conflict situations

This course contains similar content to LEAD6253 The Leader's Role in Resolving Conflict.

 

EquivalencyCourse Outline

View additional details including learning outcomes, goals and evaluation breakdown.

 

Mediator Membership

ADR Institute of Ontario (ADRIO) has approved this course, in combination with Collaborative Conflict Resolution, as a prerequisite for mediator membership. You will be eligible to receive a certificate from the ADRIO acknowledging your completion of the approved program.

 

Recommendations

Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

 

Applies Towards the Following Certificates

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Register - Select a section to enroll in

Type
In class
Days
M, T
Time
9:00AM to 4:00PM
Dates
Aug 26, 2019 to Aug 27, 2019
Schedule
Total Hours
14.0
Format
Potential Discount
Instructors

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.

Type
In class
Days
W, Th
Time
9:00AM to 4:00PM
Dates
Oct 16, 2019 to Oct 17, 2019
Schedule
Total Hours
14.0
Format
Potential Discount
Instructors

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.

Type
In class
Days
W, Th
Time
9:00AM to 4:00PM
Dates
Jan 15, 2020 to Jan 16, 2020
Schedule
Total Hours
14.0
Format
Potential Discount
Instructors

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.

Type
In class
Days
M, T
Time
9:00AM to 4:00PM
Dates
Apr 27, 2020 to Apr 28, 2020
Schedule
Total Hours
14.0
Format
Potential Discount
Instructors

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.

Type
In class
Days
T, W
Time
9:00AM to 4:00PM
Dates
Aug 25, 2020 to Aug 26, 2020
Schedule
Total Hours
14.0
Format
Potential Discount
Instructors

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.

Required