Understand collaborative methods for resolving conflict and solving interest-based problems. Identify which approaches are appropriate in various situations. Learn the “secrets” of keeping discussions productive and avoiding impasses that could stall or end the communication process.
- The advantages of collaborative conflict resolution
- How to improve results and relationships by applying an interest-based approach
- The Circle of Conflict analysis tool
- Drawing out the best in others in conflict situations
This course contains similar content to LEAD6253 The Leader's Role in Resolving Conflict.
View additional details including learning outcomes, goals and evaluation breakdown.
ADR Institute of Ontario (ADRIO) has approved this course, in combination with Mediation Skills and Processes, as a prerequisite for mediator membership. You will be eligible to receive a certificate from the ADRIO acknowledging your completion of the approved program.
Come prepared to share your experiences, opinions and perspectives with the class.
All that is required is a strong desire to succeed and a willingness to learn and apply yourself.