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non neutral mediation

Learn skills and processes to assist in the resolution of conflict within your own organization(s). Discover how and when to assert your own interests and those of the organization, while at the same time drawing out interests from the other participants in conflict, thus facilitating ‘buy-in’ to the solution.

Topics

  • Structuring a non-neutral mediation
  • How to honour and manage emotion
  • Eliciting information and interests from all parties
  • Communication skills, including probing, reframing, immediacy, confrontation and refocusing

EquivalencyCourse Outline

View additional details including learning outcomes, goals and evaluation breakdown.

 

Applies Towards the Following Certificates

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Register - Select a section to enroll in

Type
In class
Days
T, W, Th
Time
9:00AM to 4:00PM
Dates
Nov 12, 2019 to Nov 14, 2019
Schedule
Total Hours
21.0
Format
Potential Discount
Instructors

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.

Required