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Understand the micro-skills essential to effective communication, particularly in conflict situations. Develop skills in how to listen actively, how to clearly state your own needs without shaming or blaming, how to reframe negative remarks to create common ground, and how to re-focus an interaction when tangents are introduced. Practice modelling the skills and receive feedback.

Topics

  • Active listening, assertiveness, reframing and observation skills
  • Communication skills that can be used to resolve conflict
  • Planning for continued use of communication skills

EquivalencyCourse Outline

View additional details including learning outcomes, goals and evaluation breakdown.

 

Recommendations

Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

Applies Towards the Following Certificates

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Register - Select a section to enroll in

Type
In class
Days
Th, F
Time
9:00AM to 4:00PM
Dates
Dec 12, 2019 to Dec 13, 2019
Schedule
Total Hours
14.0
Format
Potential Discount
Instructors

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.

Required