Learn three facilitation processes for improving the effectiveness of group communication: the cards workshop method, flipchart workshop method and focused conversation method. Discuss the application of these facilitation processes in strategic planning, group issue analysis and/or problem-solving and conflict resolution.

Topics

• Structuring and leading a focused conversation
• The ORID (Objective, Reflective, Interpretive, Decisional) thinking model
• Using the workshop method to achieve group consensus

Course Outline

View additional details including learning outcomes, goals and evaluation breakdown.

Recommendations

Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

Applies Towards the Following Certificates

• Professional Certificate in Conflict Management : Elective Courses
• Professional Certificate in Project Management : Elective