Learn three facilitation processes for improving the effectiveness of group communication: the cards workshop method, flipchart workshop method and focused conversation method. Discuss the application of these facilitation processes in strategic planning, group issue analysis and/or problem-solving and conflict resolution.

Topics

• Structuring and leading a focused conversation
• The ORID (Objective, Reflective, Interpretive, Decisional) thinking model
• Using the workshop method to achieve group consensus

Financial Assistance

This course is eligible for Ontario Student Assistance Program (OSAP) micro-credential funding. Find out if you are eligible.

Recommendations

Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

Applies Towards the Following Certificates

• Professional Certificate in Conflict Management : Elective Courses
• Professional Certificate in Project Management : Elective