Discover why shifting the discussion from positions to interests is a secret to success, and why this is one of the most difficult skills to master. Examine techniques to accomplish this shift, and learn how to differentiate between interests and issues. Explore the subtleties of conflict resolution.
- Why people take positions and the ways in which positions are expressed
- Naming interests in a way that facilitates problem-solving
- Application of skills and concepts to real and fictional situations
View additional details including learning outcomes, goals and evaluation breakdown.
You must have taken one of the following courses:
Applies Towards the Following Certificates
- Professional Certificate in Conflict Management : Elective Courses