negotiation skills

Build on the collaborative interest-based problem solving approach from Collaborative Conflict Resolution to achieve results that meet your needs while facilitating ‘buy-in’ from others. Understand and develop a skill set for managing the negotiation process, asserting your own interests effectively, and dealing with resistance from the other negotiator(s).


  • Identifying when to negotiate and when another approach is required
  • The negotiation cycle (from planning to agreement maintenance)
  • Key success factors in preparing for negotiation
  • Application of concepts to real and fictional situations



Applies Towards the Following Certificates


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