Build on the collaborative interest-based problem solving approach from Collaborative Conflict Resolution to achieve results that meet your needs while facilitating ‘buy-in’ from others. Understand and develop a skill set for managing the negotiation process, asserting your own interests effectively, and dealing with resistance from the other negotiator(s).
- Identifying when to negotiate and when another approach is required
- The negotiation cycle (from planning to agreement maintenance)
- Key success factors in preparing for negotiation
- Application of concepts to real and fictional situations