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conflict in the workplace

Apply mediation and/or negotiation skills to a wide variety of employment situations. Develop strategies for applying dispute resolution concepts in the workplace.

Topics

  • Dignity violations: the root of many workplace conflicts
  • Micro-inequities and how to address them
  • Ken Blanchard’s Whale Done approach
  • How to deliver ‘bad news’ and address problematic behaviour

EquivalencyCourse Outline

View additional details including learning outcomes, goals and evaluation breakdown.

 

Applies Towards the Following Certificates

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Register - Select a section to enroll in

Type
In class
Days
Th, F
Time
9:00AM to 4:00PM
Dates
Jun 18, 2020 to Jun 19, 2020
Schedule
Total Hours
14.0
Format
Potential Discount
Instructors

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class.  There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.

Required