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leading conversations

Having difficult conversations is part of every leadership position. Learn to approach the toughest conversations with confidence by developing skills to move past emotion and deliver your message clearly and positively.

Topics

  • Assertive Communication
  • Reducing defensiveness and sustaining dignity
  • Defusing emotions
  • The focused conversation method
  • The power of a positive no

 


 

Financial Assistance
Financial Assistance

This course is eligible for Ontario Student Assistance Program (OSAP) micro-credential funding. Find out if you are eligible.

 


 

Course Outline

EquivalencyOnline Session Sample

View additional details including learning outcomes, goals and evaluation breakdown.

 

Recommendations

Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

Applies Towards the Following Certificates

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Register - Select a section to enroll in
Type
Online
Dates
Nov 22, 2021 to Dec 17, 2021
Schedule
Total Hours
14.0
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Real-time Learning

There are four live Zoom sessions scheduled for this course.

November 23 - 9:00am - 10:30am ET
November 30 - 9:00am - 10:30am ET
December 7 - 9:00am - 10:30am ET
December 14 - 9:00am - 10:30am ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation, and completion of course activities. You must attend three of the four scheduled live Zoom sessions.

Textbook

No textbook required.

Type
Online
Dates
Nov 22, 2021 to Dec 17, 2021
Schedule
Total Hours
14.0
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Real-time Learning

There are four live Zoom sessions scheduled for this course.

November 23 - 11:00am - 12:30pm ET
November 30 - 11:00am - 12:30pm ET
December 7 - 11:00am - 12:30pm ET
December 14 - 11:00am - 12:30pm ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation, and completion of course activities. You must attend three of the four scheduled live Zoom sessions.

Textbook

No textbook required.

Type
Online
Dates
Jul 04, 2022 to Jul 29, 2022
Schedule
Total Hours
14.0
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Real-time Learning

There are four live Zoom sessions scheduled for this course.

July 5 - 9:00am - 10:30am ET
July 12 - 9:00am - 10:30am ET
July 19 - 9:00am - 10:30am ET
July 26 - 9:00am - 10:30am ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation, and completion of course activities. You must attend three of the four scheduled live Zoom sessions.

Textbook

No textbook required.

Required