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leading conversations

Having difficult conversations is part of every leadership position. Learn to approach the toughest conversations with confidence by developing skills to move past emotion and deliver your message clearly and positively.

Topics

  • Assertive Communication
  • Reducing defensiveness and sustaining dignity
  • Defusing emotions
  • The focused conversation method
  • The power of a positive no

 

EquivalencyCourse Outline

View additional details including learning outcomes, goals and evaluation breakdown.

 

Recommendations

Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

Applies Towards the Following Certificates

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Register - Select a section to enroll in

Type
In class
Days
Th, F
Time
9:00AM to 4:00PM
Dates
Jan 09, 2020 to Jan 10, 2020
Schedule
Total Hours
14.0
Format
Potential Discount
Instructors

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.

Type
In class
Days
T, W
Time
9:00AM to 4:00PM
Dates
Jun 02, 2020 to Jun 03, 2020
Schedule
Total Hours
14.0
Format
Potential Discount
Instructors

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.

Required