Re-think and normalize conflict. Identify which approaches to conflict management are appropriate for a variety of situations. Develop skills to address and resolve conflict situations in a constructive way.


  • The Circle of Conflict
  • Conflict handling modes
  • Shifting from positions to interests
  • The people side of conflict
  • Communication skills
  • Problem-solving methodology

Online Session Sample

EquivalencyCOMING SOON! View additional details including learning outcomes, goals and evaluation breakdown.


Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

If you have previously completed the Leading Through Conflict certificate, you may be eligible for advanced standing in this course. Please contact cstudies@uwo.ca for more information. 



Applies Towards the Following Certificates

Register - Select a section to enroll in
May 20, 2024 to Jun 28, 2024
Total Hours
Potential Discount

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Online Assessment

During the course you will complete an online Thomas Kilmann Instrument (TKI) assessment. You will receive an individual report to help you better understand your behaviour in conflict situations so you can improve how you manage conflict.

Real-time Learning

There will be six live Zoom sessions in this course. 

May 23 - 9:00am - 10:30am ET
May 30 - 9:00am - 10:30am ET
June 6 - 9:00am - 10:30am ET
June 13 - 9:00am - 10:30am ET
June 20 - 9:00am - 10:30am ET
June 27 - 9:00am - 10:30am ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least five of the six scheduled live Zoom sessions.