Re-think and normalize conflict. Identify which approaches to conflict management are appropriate for a variety of situations. Develop skills to address and resolve conflict situations in a constructive way.


  • The Circle of Conflict
  • Conflict handling modes
  • Shifting from positions to interests
  • The people side of conflict
  • Communication skills
  • Problem-solving methodology

Online Session Sample

EquivalencyCOMING SOON! View additional details including learning outcomes, goals and evaluation breakdown.


Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.



Applies Towards the Following Certificates

Register - Select a section to enroll in
Mar 27, 2023 to May 05, 2023
Total Hours
Potential Discount

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Real-time Learning

There will be six live Zoom sessions in this course. 

March 30 - 9:00am - 10:30am ET
April 6 - 9:00am - 10:30am ET
April 13 - 9:00am - 10:30am ET
April 20 - 9:00am - 10:30am ET
April 27 - 9:00am - 10:30am ET
May 4- 9:00am - 10:30am ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least five of the six scheduled live Zoom sessions.


No textbook required.