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Re-think and normalize conflict. Identify which approaches to conflict management are appropriate for a variety of situations. Develop skills to address and resolve conflict situations in a constructive way.

Topics

  • The Circle of Conflict
  • Conflict handling modes
  • Shifting from positions to interests
  • The people side of conflict
  • Communication skills
  • Problem-solving methodology

Online Session Sample

EquivalencyView additional details including learning outcomes, goals and evaluation breakdown.

 

Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

If you have previously completed the Leading Through Conflict certificate, you may be eligible for advanced standing in this course. Please contact cstudies@uwo.ca for more information. 

 

Certificates

Applies Towards the Following Certificates

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Register - Select a section to enroll in
Type
Online
Dates
Sep 16, 2024 to Oct 25, 2024
Schedule
View Details
Total Hours
18.0
Format
Online: with real-time learning  
Fee
Course Fee $750.00
Western Employee $750.00 Click here to get more information
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Online Assessment

During the course you will complete an online Thomas Kilmann Instrument (TKI) assessment. You will receive an individual report to help you better understand your behaviour in conflict situations so you can improve how you manage conflict.

Real-time Learning

There will be six live Zoom sessions in this course. 

September 19 - 10:00am - 11:30am ET
September 26 - 10:00am - 11:30am ET
October 3 - 10:00am - 11:30am ET
October 10 - 10:00am - 11:30am ET
October 17- 10:00am - 11:30am ET
October 24 - 10:00am - 11:30am ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least five of the six scheduled live Zoom sessions.

Textbook

TBA
Type
Online
Dates
Apr 28, 2025 to Jun 06, 2025
Schedule
View Details
Total Hours
18.0
Format
Online: with real-time learning  
Fee
Course Fee $750.00
Western Employee $750.00 Click here to get more information
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Online Assessment

During the course you will complete an online Thomas Kilmann Instrument (TKI) assessment. You will receive an individual report to help you better understand your behaviour in conflict situations so you can improve how you manage conflict.

Real-time Learning

There will be six live Zoom sessions in this course. 

May 1 - 10:00am - 11:30am ET
May 8 - 10:00am - 11:30am ET
May 15 - 10:00am - 11:30am ET
May 22 - 10:00am - 11:30am ET
May 29 - 10:00am - 11:30am ET
June 5 - 10:00am - 11:30am ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least five of the six scheduled live Zoom sessions.

Textbook

TBA
Required