Effective conflict resolution, mediation and negotiation is the key to a harmonious and productive professional environment. Learn how to respond to conflict creatively and positively in order to resolve differences without resorting to a confrontational process.

Help your employees, coworkers or clients resolve their differences through mutual agreement in a timely and confidential manner.

Janine Higgins, lead instructor in our Conflict Management program explains how the Circle of Conflict helps us address conflict through examining the five primary causes.