Leading Difficult Conversations

Having difficult conversations is part of every leadership position.

Learn to approach the toughest conversations with confidence by developing skills to move past emotion and deliver your message clearly and positively.

Topics: 

• Assertive communication
• Reducing defensiveness and sustaining dignity
• The Focused Conversation method

 Jun 24 to Jul 19      Online: with Real-Time

Problem-Solving, Decision-Making and Creativity

Inspire others to be innovative in problem-solving

Understand why people make their decisions and what the key drivers are to begin developing strategies that will uncover innovation and creativity within your organization.

Topics: 

• How leaders use different problem-solving and decision-making modes
• Choosing and using a variety of tools appropriate to different situations

 Jun 24 to Jul 19     Online: with Real-Time

The Effective Leader

Become acquainted with the Leader’s Tool Box

Discover how effective leaders help others develop their critical thinking skills, find and implement creative solutions, and assume responsibility.

Topics: 

• The traits of an effective leader 
• Developing open relationships with your team
• Utilizing sources of power to positively influence motivation and behaviour

 Jul 29 to Aug 23     Online: with Real-Time

Negotiation Skills for Leaders

Develop your negotiation skills for every level of your organization.

Learn a step-by-step model using a principled negotiation approach. Understand how to appeal to the interests of those you lead and communicating effectively can help you to negotiate mutually satisfactory outcomes and enhance relationships.

Topics: 

• When to negotiate and when to use another approach
• The Negotiation Cycle (from Planning to Agreement Maintenance)
• Creating a positive working relationship even where there is a negative history

 Aug 5 to Aug 30     Online: with Real-Time