Discover the three key ingredients for successful real-world problem-solving: Perspective, People, and Process.

Gain hands-on experience applying creative problem-solving techniques to personal and organizational challenges. Through practical tools and strategies, you'll enhance your ability to think critically, collaborate effectively, and drive meaningful solutions.

Topics

• Enhance your ability to establish collaborative relationships
• Increase awareness of perspectives on what constitutes effective problem-solving
• Practice using tools to engage others in collaborative Problem-Solving

Explore the characteristics of effective decision-making in both business and personal contexts. Learn tools for successfully navigating the decision-making process and how to avoid decision making pitfalls

Topics

• Learn key characteristics of effective decision-making
• Examine how to evaluate options for positive outcomes
• Practice using tools to engage others in collaborative decision-making

Define a direction for your leadership style and what represents you at your core.

When we practice personal leadership, we lead from the inside out with consistency and clarity. Leading self means you are willing to understand your strengths, beliefs and personal leadership challenges.

Topics

• Define and build personal leadership
• Claim what leadership in your life means to you
• Take charge of your own reactions, judgements and emotions in situations of conflict and change

Change is inevitable in today's fast-paced and dynamic business environment, but how do you successfully lead and manage it?

Explore how effective leadership is essential to guide individuals and teams through the change process. You will develop a plan to effectively communicate, provide vision, engage stakeholders, foster resilience, monitor progress, and celebrate success.

Topics

• Understanding the people side of change
• Creating a compelling vision and Why for change
• Reducing resistance

Understanding the emotional aspect of human interactions can reduce misunderstandings and help build more cohesive teams and organizations. Refining and being aware of your own emotional intelligence will improve your job performance and the overall quality of both your professional and personal lives.

Topics

• Learn how to understand and improve your emotional intelligence skills.
• Discover how understanding your brain can help you take charge of your thoughts, regulate your emotions, and reduce stress.
• Explore the emotions that underlie anger and tears and learn how to recognize and manage them effectively.

Learn how using strategic questions can help you influence others, improve your decision making skills and help you turn challenges in to successes.

Topics

• Using the proper question type
• A practical framework for creating questions for success in any professional or personal context
• How to ask, what to ask, and when to ask

Do you begin each day with a list of things to do but never accomplish anything on the list? Is your email overwhelming? Do you feel stuck because you have so much to do that you don’t know where to begin? It’s time to strategize about how to break through and be more productive.

Topics

• How to prioritize
• Overcoming bottlenecks to being productive
• Organizing so tasks will be completed

Effective, appropriate, and open communication are essential for successful, high-functioning workplace environments. Learn powerful tools and techniques to help you deliver ‘bad news’, raise issues, handle confrontation and address problematic behaviour in the workplace.

Topics

• Introduction to the Circle of Conflict analysis tool
• Managing conflict and confrontation
• Creating positive working relationships
• Giving constructive feedback using the Whale Done approach

Learn powerful communication techniques to help you manage workplace relationships, assignments and ideas. This session will provide practical, effective strategies to engage others and deliver clear messages by positively controlling the environment..

Topics

• Differentiating assertiveness from aggressiveness and submissiveness
• Using ‘I’ statements to communicate firmly and clearly without causing offence
• Responding to others in the moment

Learn innovative strategies to generate ideas, recommendations, and solutions for challenges and opportunities facing your organization or community.

Topics

• Uncover what engagement is really about
• Skills you need to facilitate engagement
• Effective design and facilitation of engagement activities
• Tools to solicit broader input and feedback

Resilient people demonstrate great flexibility, high energy, mental agility, and consistently perform at their highest level in all areas of their life. Learn how self-awareness, emotional intelligence, and stress management all play key roles in making us more successful in both our professional and personal lives.

Topics

• Purpose, goals and congruence
• Composure
• Realistic optimism
• Collaboration