Promote healing and solve problems rather than imposing solutions.
This certificate offers proven techniques and strategies to identify needs and interests, and yield solutions. Choose from a broad range of conflict management courses that enable you to develop in-depth understanding and skills applicable in virtually any situation. Help your employees, coworkers or clients resolve their differences through mutual agreement, in a timely and confidential manner.
Depending on your learning or career objectives, you may choose either a mediation or a negotiation stream.
Leaders, managers, and career-motivated individuals who wish to add this unique and valuable skill set to their repertoire.
Courses: Two required, 112 hours of elective courses
Format: Workshop, online
Admission: OPEN, no application
Completion Time: 12 - 36 months
The program is recognized by the ADR Institute of Ontario
A maximum of 35 hours of courses completed at another institute may be accepted towards course requirements.
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