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Re-think and normalize conflict. Identify which approaches to conflict management are appropriate for a variety of situations. Develop skills to address and resolve conflict situations in a constructive way.

Topics

  • The Circle of Conflict
  • Conflict handling modes
  • Shifting from positions to interests
  • The people side of conflict
  • Communication skills
  • Problem-solving methodology

Online Session Sample

EquivalencyView additional details including learning outcomes, goals and evaluation breakdown.

 

Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

If you have previously completed the Leading Through Conflict certificate, you may be eligible for advanced standing in this course. Please contact cstudies@uwo.ca for more information. 

 

Certificates

Applies Towards the Following Certificates

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