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leadership

Lead more effectively across generations

Today’s workplace brings together multiple generations, from Baby Boomers and Gen X to Millennials and Gen Z, each with different expectations around communication, feedback, technology, and career growth.

If you’re leading a team, you’ve likely felt the tension that can come with those differences. This course helps you make sense of it and turn it into an advantage.

You’ll explore how factors like life stage, career progression, and broader social context shape how people work and what they expect from leadership. Instead of relying on stereotypes, you’ll build a more grounded, practical understanding of what’s actually driving behaviour across your team.

Through a mix of research-backed insights and real-world application, you’ll learn how to reduce friction, improve communication, and create stronger collaboration across age groups.

By the end of the course, you’ll be better equipped to lead with confidence in a multigenerational workplace and use that diversity to strengthen your team’s performance and results.
 

Topics

  • Generational dynamics in today’s workplace and what’s shaping expectations across age groups
  • How life stage and career phase influence behaviour, motivation, and performance
  • Moving beyond stereotypes to improve communication and reduce friction
  • Practical leadership strategies for managing, motivating, and supporting multigenerational teams
  • Navigating change, technology, and knowledge transfer in an evolving workforce
     

Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

 

Certificates

Applies Towards the Following Certificates

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Register - Select a section to enroll in

Type
Online
Dates
Sep 14, 2026 to Oct 09, 2026
Schedule
View Details
Total Hours
12.0
Format
Online: with real-time learning  
Fee
Course Fee $550.00
Western Employee $550.00 Click here to get more information
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Real-time Learning

There are four live Zoom sessions scheduled for this course.

September 15 - 9:00am - 10:30am ET
September 22 - 9:00am - 10:30am ET
September 29 - 9:00am - 10:30am ET
October 6 - 9:00am - 10:30am ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least three of the four scheduled live Zoom sessions.

Textbook

No textbook required.

Required