Discover why appropriately leading conflict resolution is an essential leadership skill. Develop and hone your skill in resolving differences and negotiating agreements that lead to action.


  • Decreasing the frequency and intensity of conflicts using ‘Whale Done’ techniques
  • Minimizing frustration by applying the Circle of Conflict analysis tool
  • Thomas Kilmann’s Conflict Handling Mode Instrument
  • Drawing out the best in others in conflict situations



Financial Assistance
Financial Assistance

This course is eligible for Ontario Student Assistance Program (OSAP) micro-credential funding. Find out if you are eligible.



Course Outline

EquivalencyOnline Session Sample

View additional details including learning outcomes, goals and evaluation breakdown.




Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

This course contains similar content to ADRN6201 Collaborative Conflict Management

Applies Towards the Following Certificates

Register - Select a section to enroll in
Apr 25, 2022 to May 20, 2022
Total Hours
Potential Discount

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Real-time Learning

There are four live Zoom sessions scheduled for this course.

April 26 - 9:00am - 10:30am ET
May 3 - 9:00am - 10:30am ET
May 10 - 9:00am - 10:30am ET
May 17 - 9:00am - 10:30am ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation, and completion of course activities. You must attend three of the four scheduled live Zoom sessions.


No textbook required.