Discover why appropriately leading conflict resolution is an essential leadership skill. Develop and hone your skill in resolving differences and negotiating agreements that lead to action.


  • Decreasing the frequency and intensity of conflicts using ‘Whale Done’ techniques
  • Minimizing frustration by applying the Circle of Conflict analysis tool
  • Thomas Kilmann’s Conflict Handling Mode Instrument
  • Drawing out the best in others in conflict situations


Western Digital BadgeEarn a Western Digital Badge 

Recognizing your learning achievement when you complete this micro-credential


Financial Assistance
Financial Assistance

This course is eligible for Ontario Student Assistance Program (OSAP) micro-credential funding. Find out if you are eligible.

Online Session Sample

EquivalencyView additional details including learning outcomes, goals and evaluation breakdown.


Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

This course contains similar content to ADRN6201 Collaborative Conflict Management



Applies Towards the Following Certificates

Register - Select a section to enroll in
May 22, 2023 to Jun 16, 2023
Total Hours
Potential Discount

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Online Assessment

During the course you will complete an online Thomas Kilmann Instrument (TKI) assessment. You will receive an individual report to help you better understand your behaviour in conflict situations so you can improve how you manage conflict.

Real-time Learning

There are four live Zoom sessions scheduled for this course.

May 23 - 9:00am - 10:30am ET
May 30 - 9:00am - 10:30am ET
June 6 - 9:00am - 10:30am ET
June 13 - 9:00am - 10:30am ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least three of the four scheduled live Zoom sessions.


No textbook required.