Discover why appropriately leading conflict resolution is an essential leadership skill. Develop and hone your skill in resolving differences and negotiating agreements that lead to action.


  • Decreasing the frequency and intensity of conflicts using ‘Whale Done’ techniques
  • Minimizing frustration by applying the Circle of Conflict analysis tool
  • Thomas Kilmann’s Conflict Handling Mode Instrument
  • Drawing out the best in others in conflict situations


EquivalencyCourse Outline

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Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

This course contains similar content to ADRN6201 Collaborative Conflict Management

Applies Towards the Following Certificates


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