Discover why appropriately leading conflict resolution is an essential leadership skill. Develop and hone your skill in resolving differences and negotiating agreements that lead to action.
- Decreasing the frequency and intensity of conflicts using ‘Whale Done’ techniques
- Minimizing frustration by applying the Circle of Conflict analysis tool
- Thomas Kilmann’s Conflict Handling Mode Instrument
- Drawing out the best in others in conflict situations
This course is eligible for Ontario Student Assistance Program (OSAP) micro-credential funding. Find out if you are eligible.
View additional details including learning outcomes, goals and evaluation breakdown.
Come prepared to share your experiences, opinions and perspectives with the class.
All that is required is a strong desire to succeed and a willingness to learn and apply yourself.
This course contains similar content to ADRN6201 Collaborative Conflict Management