Increase your knowledge of business communication theory and improve your business writing capabilities. Understand the key strategies and tactics needed to execute effective written and oral communications with employees. Learn how to plan, produce and revise business documents for internal and external distribution.


  • The Three Phase Writing Process for business writing
  • Apply rules for proper grammar usage and punctuation
  • Edit and revise documents
  • Develop effective business documents

Online Session Sample

EquivalencyView additional details including learning outcomes, goals and evaluation breakdown.

Course Outline




Professional Affiliations

This course is recognized by:

Canadian Institute of Management

Qualified Administrative Assistant Program


This course is available to Western employees only.

Applies Towards the Following Certificates


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