LEAD6211 - Leading Difficult Conversations

Format Workshop

leading conversations

Having difficult conversations is part of every leadership position. Learn to approach the toughest conversations with confidence by developing skills to move past emotion and deliver your message clearly and positively.

Topics

Assertive Communication
Reducing defensiveness and sustaining dignity
Defusing emotions
The focused conversation method
The power of a positive no

Course Outline

View additional details including learning outcomes, goals and evaluation breakdown.

Recommendations

Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

Applies Towards the Following Certificates

Advanced Professional Certificate in Leadership : Courses
Leading Through Conflict : Save 15% when you register for all three courses
Professional Certificate in Leadership : Elective

Register - Select a section to enroll in

LEAD6211 - 003

2018 Fall

Workshop

Available

In class

W, Th

9:00AM to 4:00PM

Nov 21, 2018 to Nov 22, 2018

Schedule

View Details

14.0

Location

Downtown Campus

Workshop

Course Fee non-credit	$465.00
Western Employee non-credit	$465.00	Click here to get more information

Western Alumni

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.

LEAD6211 - 002

2019 Spring

Workshop

Available

In class

M, T

9:00AM to 4:00PM

Jun 03, 2019 to Jun 04, 2019

Schedule

View Details

14.0

Location

Downtown Campus

Workshop

Course Fee non-credit	$465.00
Western Employee non-credit	$465.00	Click here to get more information

Western Alumni

What to Expect

Completion Requirements

To complete this course, active participation is required and participants must attend 100% of this course.

Textbook

No textbook required. All materials and handouts are provided.