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leading conversations

Having difficult conversations is part of every leadership position. Learn to approach the toughest conversations with confidence by developing skills to move past emotion and deliver your message clearly and positively.

Topics

  • Assertive Communication
  • Reducing defensiveness and sustaining dignity
  • Defusing emotions
  • The focused conversation method
  • The power of a positive no

 

Western Digital BadgeEarn a Western Digital Badge 

Recognizing your learning achievement when you complete this micro-credential. 

 

Financial Assistance
Financial Assistance

This course is eligible for Ontario Student Assistance Program (OSAP) micro-credential funding. Find out if you are eligible.

Online Session Sample

EquivalencyView additional details including learning outcomes, goals and evaluation breakdown.

 

Come prepared to share your experiences, opinions and perspectives with the class.

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

Save 10% when you register three or more employees from your organization.

Interested in having our course delivered to your organization?

Contact our team at corporatelearning@uwo.ca to learn more.

 

 

Certificates

Applies Towards the Following Certificates

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Register - Select a section to enroll in
Type
Online
Dates
Jun 23, 2025 to Jul 18, 2025
Schedule
View Details
Total Hours
12.0
Format
Online: with real-time learning  
Fee
Course Fee $595.00
Western Employee $595.00 Click here to get more information
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Online Assessment

During the course you will complete an online Interpersonal Influence Inventory (III) assessment. You will receive an individual report to help you better understand the behaviours you use when influencing others.

Real-time Learning

There are four live Zoom sessions scheduled for this course.

June 25 - 9:00am - 10:30am ET
July 2 - 9:00am - 10:30am ET
July 9 - 9:00am - 10:30am ET
July 16 - 9:00am - 10:30am ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least three of the four scheduled live Zoom sessions.

Textbook

No textbook required.

Type
Online
Dates
Sep 08, 2025 to Oct 03, 2025
Schedule
View Details
Total Hours
12.0
Format
Online: with real-time learning  
Fee
Course Fee $595.00
Western Employee $595.00 Click here to get more information
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Online Assessment

During the course you will complete an online Interpersonal Influence Inventory (III) assessment. You will receive an individual report to help you better understand the behaviours you use when influencing others.

Real-time Learning

There are four live Zoom sessions scheduled for this course.

September 9 - 9:00am - 10:30am ET
September 16  - 9:00am - 10:30am ET
September 23 - 9:00am - 10:30am ET
September 30 - 9:00am - 10:30am ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least three of the four scheduled live Zoom sessions.

Textbook

No textbook required.

Type
Online
Dates
Nov 17, 2025 to Dec 12, 2025
Schedule
View Details
Total Hours
12.0
Format
Online: with real-time learning  
Fee
Course Fee $595.00
Western Employee $595.00 Click here to get more information
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Online Assessment

During the course you will complete an online Interpersonal Influence Inventory (III) assessment. You will receive an individual report to help you better understand the behaviours you use when influencing others.

Real-time Learning

There are four live Zoom sessions scheduled for this course.

November 20 - 7:00pm - 8:30pm ET
November 27  - 7:00pm - 8:30pm ET
December 4 - 7:00pm - 8:30pm ET
December 11 - 7:00pm - 8:30pm ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least three of the four scheduled live Zoom sessions.

Textbook

No textbook required.

Type
Online
Dates
Jan 12, 2026 to Feb 06, 2026
Schedule
View Details
Total Hours
12.0
Format
Online: with real-time learning  
Fee
Course Fee $595.00
Western Employee $595.00 Click here to get more information
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Online Assessment

During the course you will complete an online Interpersonal Influence Inventory (III) assessment. You will receive an individual report to help you better understand the behaviours you use when influencing others.

Real-time Learning

There are four live Zoom sessions scheduled for this course.

January 13 - 7:00pm - 8:30pm ET
January 20  - 7:00pm - 8:30pm ET
January 27 - 7:00pm - 8:30pm ET
February 3 - 7:00pm - 8:30pm ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least three of the four scheduled live Zoom sessions.

Textbook

No textbook required.

Type
Online
Dates
May 25, 2026 to Jun 19, 2026
Schedule
View Details
Total Hours
12.0
Format
Online: with real-time learning  
Fee
Course Fee $595.00
Western Employee $595.00 Click here to get more information
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Online Assessment

During the course you will complete an online Interpersonal Influence Inventory (III) assessment. You will receive an individual report to help you better understand the behaviours you use when influencing others.

Real-time Learning

There are four live Zoom sessions scheduled for this course.

May 28 - 7:00pm - 8:30pm ET
June 4  - 7:00pm - 8:30pm ET
June 11 - 7:00pm - 8:30pm ET
June 18 - 7:00pm - 8:30pm ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least three of the four scheduled live Zoom sessions.

Textbook

No textbook required.

Required