Having difficult conversations is part of every leadership position. Learn to approach the toughest conversations with confidence by developing skills to move past emotion and deliver your message clearly and positively.
- Assertive Communication
- Reducing defensiveness and sustaining dignity
- Defusing emotions
- The focused conversation method
- The power of a positive no
This course is eligible for Ontario Student Assistance Program (OSAP) micro-credential funding. Find out if you are eligible.
View additional details including learning outcomes, goals and evaluation breakdown.
Come prepared to share your experiences,
All that is required is a strong desire to succeed and a willingness to learn and apply yourself.
Applies Towards the Following Certificates
- Advanced Professional Certificate in Leadership : Courses
- Emotional Intelligence : Save 15% when you register for all three courses
- Leading Through Conflict : Save 15% when you register for all three courses
- Mobile Application Development : Electives
- Professional Certificate in Conflict Management : Elective Courses
- Professional Certificate in Leadership : Elective
- Python for Machine Learning : Electives