two people resolving conflict

Develop the skills to facilitate difficult conversations, resolve disputes, and help others reach agreement.

Conflict is inevitable, but it doesn't have to damage relationships or prevent progress. Effective mediation helps people move beyond positions, uncover shared interests, and work toward practical solutions that everyone can support.

This three-course accelerated certificate develops the communication, mediation, and conflict resolution skills needed to confidently facilitate conversations between individuals, teams, clients, or colleagues. Through practical exercises and real-world scenarios, you'll learn how to manage conflict impartially, build trust, and guide others toward positive, collaborative outcomes.

Whether you work in leadership, human resources, customer service, healthcare, education, or any role that brings people together, mediation is a valuable professional skill that can improve relationships and workplace effectiveness.

Why mediation skills matter

Strong mediation skills help people resolve disagreements constructively while preserving trust and working relationships. By focusing on collaboration rather than confrontation, you can help reduce workplace tension, improve communication, and support better outcomes for individuals, teams, and organizations.

These practical, transferable skills are valuable in every workplace and can be applied professionally, personally, and within your community.
 

Details

Courses: Three required
Format: Online
Cost: $2,283 (requires registration in all three courses)
Admission: OPEN, no application
Completion Time: under 12 months

 

Develop practical mediation and conflict resolution skills.

  • Facilitate productive conversations between individuals and teams
  • Identify underlying needs, interests, and perspectives
  • Apply proven mediation and conflict resolution techniques
  • Build trust and encourage collaborative problem-solving
  • Respond confidently to challenging workplace situations
  • Help others reach timely, respectful, and mutually beneficial agreements
  • Strengthen communication while preserving professional relationships

 

Our certificate is designed for working professionals seeking flexibility.

  1. Register directly in all three required courses
  2. Save with our certificate bundle pricing
  3. Study fully online with real-time learning
  4. Track your progress toward the certificate with no application required
  5. Finish at a pace that works for you, typically within 6 - 12 months

There is no application process, making it easy to get started right away.

 

This certificate is designed for professionals who regularly help others navigate challenging conversations.

  • Leaders and managers
  • Human resources professionals
  • Supervisors and team leads
  • Project managers
  • Healthcare and education professionals
  • Customer service and client-facing professionals
  • Anyone who wants to build confidence in mediation and conflict resolution

All that is required is a strong desire to succeed and a willingness to learn and apply yourself.

Mediation and conflict resolution skills are valued wherever collaboration and communication are essential.

This certificate supports roles such as:

  • Human Resources Professional
  • Team Lead
  • Supervisor
  • Manager
  • Project Manager
  • Client Services Professional
  • Community Services Professional
  • Employee Relations Advisor
  • Program Manager
  • Director

The ability to facilitate constructive conversations and help others resolve conflict is an increasingly valuable capability across every industry.

 

Everyone approaches conflict differently. Some people avoid difficult conversations, while others confront issues directly or seek compromise. Understanding your natural conflict style is the first step toward becoming a more effective communicator.

Throughout this certificate, you'll learn how different conflict styles influence workplace interactions and develop practical strategies to respond thoughtfully, build stronger relationships, and achieve better outcomes.

Explore our article What's Your Conflict Style? to discover the five common approaches to conflict and how they affect communication, collaboration, and problem-solving.

EquivalencyAdvanced Standing

If you have previously completed the Leading Through Conflict certificate, you may be eligible for advanced standing. Please contact cstudies@uwo.ca for more information.

 

Program Fee Bundle Discount

Use discount code BUNDLE when you register for all three courses. Price adjusted at checkout.

 

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Application

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Certificate in Mediation and Conflict Resolution
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Courses

Required

3 Course(s)

Required