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dealing with conflict at work

Learn skills and processes to assist in the resolution of conflict within your own organization. Discover how and when to assert your own input, while at the same time drawing out interests from the other participants in conflict, thus facilitating ‘buy-in’ to the solution.

Topics

  • Creating harmonious workplaces
  • The positive role of conflict in workplaces
  • Avoiding the escalation of conflict
  • Giving feedback
  • Assertiveness skills
  • Using BATNA and independent standards
  • Non-neutral mediation
  • How to honour and manage emotion
  • Dealing with resistance
  • Skill practice

 

Online Session Sample

EquivalencyView additional details including learning outcomes, goals and evaluation breakdown.

 

Come prepared to share your experiences, opinions and perspectives with the class.

 

Prerequisites & Certificates

Prerequisites

Prerequisite

The following course is required:

ADRN6220 - Conflict Management Foundations

If you have completed the Leading Through Conflict certificate, this prerequisite requirement can be waived. Please contact cstudies@uwo.ca for more information. 

Applies Towards the Following Certificates

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Register - Select a section to enroll in

Type
Online
Dates
Jan 11, 2027 to Feb 12, 2027
Schedule
View Details
Total Hours
18.0
Format
Online: with real-time learning  
Fee
Course Fee $895.00
Western Employee $895.00 Click here to get more information
Potential Discount
Instructors

What to Expect

This is an interactive course; you will engage online with your class and instructor through our online learning management system. Plan to log into your course regularly throughout the week.

Real-time Learning

There will be five live Zoom sessions in this course. 

January 13 - 6:00pm - 8:00pm ET
January 20 - 6:00pm - 8:00pm ET
January 27 - 6:00pm - 8:00pm ET
February 3 - 6:00pm - 8:00pm ET
February 10 - 6:00pm - 8:00pm ET

Completion Requirements

This is a graded course where a complete or incomplete will be issued. Evaluation will be based on participation and completion of course activities. You must attend at least three of the four scheduled live Zoom sessions in weeks 1-4 and attend the final practice session conducted in week 5 (practice session schedule may be offered outside the regular schedule and will be provided after the course starts).

Textbook

TBA
Required