Understand how appealing to the interests of those you lead and communicating effectively can help you to negotiate mutually satisfactory outcomes and enhance relationships. Learn a step by step model, using a 'principled negotiation' approach, that can be used with many levels in your organization.
- When to negotiate and when to use another approach
- The Negotiation Cycle (from Planning to Agreement Maintenance)
- Creating a positive working relationship even where there is negative history
- Communication skills that will enhance negotiation
This course is eligible for Ontario Student Assistance Program (OSAP) micro-credential funding. Find out if you are eligible.
View additional details including learning outcomes, goals and evaluation breakdown.
PrerequisitesThe following course is recommended but not required:
This course contains similar content to ADRN6203 Negotiation Skills and Processes.
Please come prepared to share your experiences, opinions and perspectives with the class.